Privacy Policy

Rougarou National, LLC ("Rougarou National," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, customer portal, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you:

• Visit our website;
• Create a customer account;
• Submit delivery requests;
• Approve quotes;
• Upload documents or images;
• Make payments;
• Receive emails, notifications, and service updates;
• Communicate with us by phone, email, or through our portal.

By using our website or customer portal, you agree to the terms of this Privacy Policy.

We may collect the following categories of information:

Personal Information

• Name
• Business name
• Email address
• Phone number
• Billing address
• Pickup and delivery addresses
• Account login credentials

Delivery Information

• Shipment descriptions
• Special instructions
• Delivery confirmations
• Photos, signatures, and proof of delivery

Uploaded Files

• Documents
• Images
• Supporting attachments

Payment Information

Payments are processed securely by Stripe. We do not store complete credit card numbers on our systems.

Technical Information

• IP address
• Browser and device information
• Login history
• Notification tokens
• Usage and security logs

Medical and Confidential Information

For certain medical or regulated deliveries, we may handle confidential information provided solely for the purpose of completing authorized services.

We use information to:

• Create and manage customer accounts;
• Receive and process delivery requests;
• Generate quotes and invoices;
• Process payments;
• Communicate regarding services;
• Send confirmations, receipts, and password reset emails;
• Provide push notifications;
• Maintain proof of delivery and operational records;
• Improve our website and portal;
• Prevent fraud and unauthorized access;
• Comply with legal and contractual obligations.

We use Stripe to process online payments securely. When you submit payment information, that information is transmitted directly to Stripe and is subject to Stripe's own privacy and security practices.

Stripe Privacy Policy: https://stripe.com/privacy

We may use trusted third-party providers to support our operations, including:

• Stripe (payment processing)
• Squarespace (website hosting)
• Lovable (customer portal development and hosting, if applicable)
• Google Maps and related services (mapping and routing)
• Email and notification providers
• Accounting and invoicing platforms such as Wave Accounting

These providers may process information on our behalf only as necessary to provide their services.

We do not sell your personal information.

We may share information:

• With independent contractor drivers and subcontractors solely as necessary to complete your delivery;
• With payment processors;
• With technology providers;
• When required by law, subpoena, or court order;
• To protect our rights, property, and safety.

All contractors are subject to confidentiality and security obligations.

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• SSL/TLS encrypted connections;
• Secure authentication;
• Role-based access controls;
• Audit logging;
• Payment tokenization through Stripe;
• Access restrictions for uploaded files;
• Regular monitoring and updates.

No system is completely immune from security risks, but we take commercially reasonable steps to safeguard your information.

Customers are responsible for:

• Maintaining the confidentiality of their passwords;
• Using strong passwords;
• Reporting suspected unauthorized access;
• Logging out from shared devices.

We retain information for as long as necessary to:

• Provide services;
• Maintain operational and accounting records;
• Resolve disputes;
• Comply with legal obligations;
• Enforce agreements.

Retention periods may vary depending on the nature of the information.

Subject to applicable law, you may request to:

• Access your personal information;
• Correct inaccurate information;
• Delete certain information;
• Close your account;
• Opt out of non-essential communications.

Some information may be retained where required for legal, tax, accounting, or operational purposes.

Our website and portal may use cookies and similar technologies to:

• Maintain login sessions;
• Improve performance;
• Analyze usage;
• Enhance security.

You may adjust browser settings to limit cookies, though some features may not function properly.

If enabled, we may send push notifications related to:

• Delivery requests;
• Quote approvals;
• Payment confirmations;
• Assignment notifications.

You may disable notifications through your browser or device settings.

For medical, laboratory, and regulated deliveries, Rougarou National and its contractors are subject to strict confidentiality requirements. Information is used only as necessary to complete authorized services and to comply with applicable privacy and contractual obligations.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Our website or portal may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

We may update this Privacy Policy from time to time. Updated versions will be posted on our website and customer portal with a revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our privacy practices, please contact:

By using our website, customer portal, or services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection and use of information as described herein.