Terms of Use

These Terms of Use ("Terms") govern your access to and use of the website, customer portal, and related online services operated by Rougarou National, LLC ("Rougarou National," "Company," "we," "our," or "us"), including www.rougarounationalllc.com and any associated subdomains or applications.

By accessing or using our website or customer portal, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not use our website or services.

Our website and customer portal are provided to:

• Present information about our courier and logistics services;
• Allow customers to create accounts;
• Submit delivery requests;
• Receive and approve quotes;
• Upload documents and images;
• Make secure online payments;
• Track delivery activity;
• Communicate with Rougarou National.

Use of our website does not guarantee service availability, acceptance of any delivery request, or establishment of a service contract.

Customers who register for the customer portal and request delivery services may be required to accept additional agreements, including but not limited to:

• Business Courier Service Agreement;
• Residential Delivery Service Agreement;
• Other customer-specific agreements.

In the event of any conflict between these Terms and a signed or accepted service agreement, the service agreement shall control with respect to the delivery services.

Users are responsible for:

• Providing accurate information;
• Maintaining the confidentiality of account credentials;
• Using strong passwords;
• Restricting access to their accounts;
• Promptly notifying us of suspected unauthorized access.

You are responsible for all activity occurring under your account.

You agree not to:

• Use the website or portal for unlawful purposes;
• Submit false, misleading, or fraudulent information;
• Attempt to gain unauthorized access to systems or data;
• Interfere with website or portal operations;
• Upload malicious code or harmful files;
• Infringe intellectual property rights;
• Use the platform to harass or abuse others.

We reserve the right to suspend or terminate access for violations of these Terms.

Pricing information provided on our website is for general informational purposes and may be subject to additional charges, adjustments, or negotiated contract terms.

Quotes provided through the customer portal are subject to review and approval. Final charges may vary based on actual mileage, wait time, special handling, tolls, customer requirements, and other operational factors.

Online payments are processed securely through Stripe. By submitting payment information, you authorize the processing of charges in accordance with the applicable quote, invoice, or service agreement.

All payment processing is subject to Stripe's terms and privacy practices.

You may upload documents, images, and other materials in connection with delivery requests.

You represent and warrant that:

• You have the right to provide such materials;
• The materials do not violate any law or third-party rights;
• The materials do not contain malicious software.

You grant Rougarou National a limited right to use such materials solely for providing requested services and maintaining business records.

All content on the website and portal, including text, graphics, logos, designs, and software, is owned by or licensed to Rougarou National, LLC and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission, except for personal and non-commercial use related to our services.

Our website and portal may integrate with or link to third-party services, including but not limited to:

• Stripe;
• Squarespace;
• Google Maps;
• Lovable;
• Wave Accounting.

We are not responsible for the content, policies, or practices of third-party services.

The website and customer portal are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Rougarou National disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted access, error-free operation, or absolute security.

To the fullest extent permitted by law, Rougarou National, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the website or customer portal.

Nothing in these Terms limits liability where such limitation is prohibited by law.

You agree to indemnify and hold harmless Rougarou National, LLC and its owners, employees, contractors, and agents from claims, damages, liabilities, and expenses arising from your use of the website or portal, your submitted content, or your violation of these Terms.

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We may suspend, restrict, or terminate access to the website or portal at any time, with or without notice, for operational, legal, security, or policy reasons.

We may update these Terms from time to time. Revised Terms will be posted with an updated Effective Date. Continued use of the website or portal after changes are posted constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana.

Any dispute arising under these Terms shall be brought in a court of competent jurisdiction located in Louisiana, unless otherwise required by law.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Rougarou National, LLC regarding your use of the website and portal.

If you have questions regarding these Terms of Use, please contact: